Terms & Conditions

Check-in & out timings

1. While our regular check-in time frame is from 2pm to 7pm UAE time, our aim is to always try to accommodate personalized check-in timings to suit your requirements. The more advance notice we have of your arrival time, the greater the likelihood of adjusting the check-in time.
2. It is important to vacate the property promptly at the agreed checkout time. Any unauthorized delay in checking out will result in an additional fee.

Services and facilities

1. Our properties are reserved as fully furnished accommodations, equipped with standard appliances, linens, bathroom essentials, kitchen products, and utilities.
2. Guests will have access to the property’s facilities and, if applicable, common area amenities such as swimming pools and fitness centers. However, please note that certain properties may have offsite facilities or access restrictions imposed by some buildings in Dubai for short-term tenants.
3. Water and electricity usage are included in the rental cost for all our properties. However, if there is excessive consumption as defined by DEWA (Dubai Electricity and Water Authority) in the monthly bills, additional charges will apply.
4. Each of our properties provides complimentary high-speed Internet, basic TV programs, and telephone services. However, any additional charges incurred for on-demand TV programs or local and international phone calls will be deducted from the security deposit.
5. Upon the Guest’s arrival, each property is equipped with a necessary supply of bed linens, bath towels, toiletries, and toilet paper. These items are not replenished during the stay unless requested at an additional cost.
   
   

Cleaning Fee

Service Type	1 Bed	2 Bed	3 Bed	4 Bed	Penthouse/Villa/Duplex
Daily Cleaning Fee	AED 150	AED 250	AED 300	AED 420	AED 615

1. The rental payment includes a cleaning fee that covers 3 hours of cleaning service after the tenant’s departure. Additional cleaning services can be requested at the specified rate and packages. These include regular cleaning, which involves replacing linens and towels, making beds, cleaning the apartment, and replenishing toilet amenities.
2. Guests are required to remove any personal belongings, including items in the fridge before checkout.

Refundable security deposit

1. In order to safeguard against any property damage, misuse, or incidental charges such as facility usage, phone expenses, paid TV charges, broken item replacements, or additional cleaning, a refundable security deposit is required. The deposit amount varies depending on the type of accommodation: AED 2,000 for 1, 2, and 3-bedroom apartments, AED 10,000 for Duplexes and Penthouses, AED 5,000-8,000 for monthly stays (based on duration and location), and AED 2,000 for one-bedroom villas. After conducting the final handover inspection, the full deposit will be returned. Please consult your agent for separate security deposit details related to monthly and yearly bookings.
2. If the Guest is eligible for a refund, the refund transaction will be processed within one week from the date of refund approval.
3. Refunds will be issued using the same payment method and may take up to 14 working days to be processed by the sending and receiving banks.

Code of conduct and behavior

1. We request that guests maintain civilized behavior during their stay in our properties and be considerate towards their neighbors. This includes refraining from causing any inconvenience, such as excessive noise or playing loud music, which is both prohibited by law and the community rules of the property.
2. Parties with loud music and excessive noise are strictly prohibited, and failure to comply may result in the eviction of guests from the property. In such cases, the prepaid amount may be withheld as a penalty for violating the community rules.
3. Guests are permitted to receive outside visitors in their properties for a limited duration. However, it is essential that these guests adhere to the code of conduct and exhibit civilized behavior as per the community rules. Please note that certain communities require registration and approval for unregistered guests.
4. The maximum number of overnight guests allowed for the property will be specified in your booking confirmation email. It is important to comply with this limit at all times. If the guest exceeds the maximum occupancy, both the guest and their visitors may be immediately removed from the property, and the security deposit and rental payment may be forfeited.
5. The furniture, bedding, mattress pads, utensils, and other items provided with the rental property should not be taken out or transferred to another property. Any loss or damage to these items, beyond normal wear and tear, will be the responsibility of the guests, and appropriate charges will be applied.

Pets and smoking

Please note that all our properties are designated as non-smoking and do not permit pets. Smoking inside the properties or bringing pets (unless explicit permission has been granted) will result in an additional cleaning fee of AED 2,000 (UAE dirhams two thousand) per stay, in addition to any charges for damages caused by the guest during their stay.

Payment tariffs and fees

1. Guests are required to make full payment for the entire rental period well in advance before moving into the unit.
2. Any fees, percentage charges, or tariffs imposed by card providers, banks, or financial institutions for payments made to the manager are the responsibility of one of the guests staying in the property. For any third-party payments, prior authorization must be obtained.
3. Dubai Tourism fees, as outlined by the Dubai Tourism & Marketing Authority, are applicable and should be paid by the guest. Please note that this fee is applicable for the first 30 nights of your stay.
4. All fees and charges include VAT and other taxes, unless otherwise indicated.

Paid bookings, cancellations & No Show

1. In the event that you need to cancel your confirmed booking, you can do so by logging in to your account and modify/cancel your booking. You may also notify us directly by email or by contacting our call center at _____ if you are outside the UAE.
2. Please be aware that a cancellation fee, equivalent to the full amount paid, will be applicable for all cancellations made within 7 days of the scheduled check-in date. Additionally, any payments made, including advance deposits, are non-refundable if a contract or reservation is canceled 7 days or less prior to the check-in date.

Changes in the booking dates

1. Guests have the option to change their booking dates via our site by logging in to their account, by phone or email, subject to availability of dates and properties. In the case of extending a monthly rental, confirmation must be made 10 days prior to the contract end date, and payment should be collected 48 hours before the contract end date.
2. For daily rentals, guests can enjoy penalty-free changes up to 7 days prior to the arrival date, as per the cancellation policy.
3. Extending the booking dates is subject to availability and any rate differences that may apply.
4. If the guest wishes to extend their stay and the requested dates are available, they can submit an extension request via email.

Assigned property change

1. Should the guest need to change their reserved property, they can make a request by sending us an email on hello@zedliving.ae
2. If the requested property is available, an amendment will be provided, and a property reassignment fee of 200 AED will be applicable.

• The guest will be responsible for paying any price difference between the originally assigned property and the newly assigned property.
• Refunds for the price difference between the two properties will only be issued if the request is made 30 days or more prior to the check-in date.

Lost and Found

In the event that the guest leaves any personal belongings in the property, we ask that they send an email to hello@zedliving.ae. If the lost or forgotten items can be located, we will work with the guest to arrange the most suitable method for returning them. Any applicable courier charges will be borne by the guest.

Legal activities

1. The property that the guest is renting is intended for their habitation only and should not be used for any other purposes.
2. Engaging in any suspicious activities, including but not limited to subleasing or attempting to sublease the property, will be reported to the authorities and the police. Such actions will result in the immediate termination of the contract, without any refunds of payments made.
3. The manager assumes no liability or responsibility for any illegal activities conducted by the guest or any activities that deviate from the intended use of the property.

Lost keys and access cards

The following fees are applicable in case of losing the property key or access cards.

• Lost property key Fee AED 50
• Lost access card Fee AED 250
• Lost parking remote control or card Fee AED 500

Other services

If the guest requires assistance with visa permits, airport pick-up/drop-off, health insurance, transportation, city guides, or any other related services, they can send an email to hello@zedliving.ae and our team will make arrangements and provide the guest with the relevant pricing information for the requested services.

Emergencies

In the event of an emergency such as a fire, security concerns, or health-related issues, it is essential for the guest to carefully review the emergency contact numbers displayed at the entrance of each of our properties.

No liability Undertaking

1. The guest(s) agree to indemnify and hold the property owner and manager harmless from any liabilities, theft, damage, costs, or expenses arising from or related to any claims or litigation resulting from the guest(s) use and occupancy of the rental property. This includes but is not limited to claims or liabilities for personal injury, property damage, or theft sustained by the guest(s).
2. Guests are advised to exercise caution around sharp objects, electrical appliances, fixtures, balconies, and any other items that could potentially cause injury if mishandled.
3. Guests with children are kindly requested to closely supervise and monitor their children at all times while staying in our properties.
4. The manager or property owner shall not be held liable for any injuries caused by negligence.
5. It is the responsibility of the guest to ensure the safety of themselves and their accompanying or visiting individuals while staying in our properties.