Terms & Conditions

• All bookings are confirmed only upon receipt of full payment unless otherwise agreed.
• Payments must be completed prior to check-in.
• Any bank charges, transaction fees, or currency conversion fees are the responsibility of the guest.
• Tourism Dirham fees, as required by UAE regulations, apply for the first 30 nights of stay.

• We aim to accommodate flexible check-in times where possible, subject to availability and prior notice.
• Late check-out without approval will result in additional charges.
• Guests must vacate the property on time and remove all personal belongings.

• All guests must provide a valid passport or Emirates ID prior to check-in.
• This is a mandatory requirement under UAE Department of Economy and Tourism (DET) regulations.
• Failure to provide required identification may result in denial of check-in without refund.

• Only registered guests are permitted to stay overnight.
• Maximum occupancy is strictly enforced as per booking confirmation.
• Visitors must comply with community rules and may require prior approval depending on the building.

Guests agree to:

• Maintain respectful and civilized behaviour
• Comply with community and building regulations
• Avoid excessive noise, disturbances, or illegal activities

Violation may result in:

• Immediate eviction
• Forfeiture of rental payments and deposit

A refundable security deposit is required:

The deposit covers:

• Damages and missing items
• Additional cleaning
• Utility overuse
• Extra charges (calls, TV, etc.)

• Refunds are processed within 7 days of approval
• Bank processing may take up to 14 working days

• Guests are responsible for any damage beyond normal wear and tear.
• Costs will be deducted from the security deposit.
• Furniture and items must not be moved or removed from the property.

• Final cleaning (3 hours) is included.
• Additional cleaning services available upon request.

Daily Cleaning Rates

Guests must:

• Dispose of personal belongings
• Empty fridge before checkout

All properties are non-smoking and pet-free.

Violation results in:

• AED 2,000 cleaning penalty
• Additional damage charges if applicable

• Free changes or cancellations up to 7 days before check-in.
• Within 7 days: 100% cancellation fee applies.
• No-shows and last-minute cancellations are non-refundable.

• Date changes subject to availability; rate differences may apply.
• Monthly extensions require 10 days' notice and payment 48 hours before the end date.

• Property reassignment fee: AED 200.
• Price differences apply.
• Refunds only if requested 30+ days before check-in.

• Items left behind will be returned upon request.
• Courier costs are the guest's responsibility.

• Property is strictly for residential use.
• Subleasing or illegal use is prohibited.

Violations will result in:

• Immediate termination with no refund
• Reporting to relevant authorities

We are not liable for failure to perform obligations due to events beyond our control, including:

• Government restrictions
• Natural disasters
• Emergencies

• Guests are responsible for their own safety and belongings.

We are not liable for:

• Loss, theft, or damage of personal items
• Injuries during the stay
• Third-party services

Guests agree to indemnify Zed Holiday Homes LLC against any claims arising from their stay.

Optional services available upon request:

• Airport transfers
• Visa assistance
• Transportation
• Concierge services

Guests must refer to emergency contact numbers provided in the property.

By confirming a booking, guests agree to these Terms & Conditions in full.

For any queries regarding these Terms & Conditions, please contact:

Zed Holiday Homes LLC